WhatsApp Automation
Answer everyone in thirty seconds, including at 11pm.
- Live in 2–3 weeks, including Meta approval
In India, WhatsApp is where the enquiry actually arrives. It also tends to be where it dies — in a personal number, in a thread nobody scrolled back to, on a day somebody was busy.
We build the layer that stops that. A business number on the official WhatsApp Business API, a set of flows that answer the questions people repeatedly ask, and a handover to a human the moment the conversation stops being routine. Every message is logged against the customer, so nobody has to ask what was already agreed.
What's included
- Official WhatsApp Business API number, verified with Meta
- Greeting, menu and away-hours flows written for your trade
- Catalogue or price list delivered in-chat as a document
- Booking and enquiry capture that writes straight to your admin
- Human handover with the whole thread visible to whoever picks it up
- Broadcast templates submitted and approved with Meta ahead of time
- Order or job status updates triggered from your own system
How we work
- 01 Listen first We read your last few hundred WhatsApp messages. The flows get written from what people actually ask, not from what a template pack assumes.
- 02 Number and verification Business verification with Meta, and the number moved onto the API. This is the step with a waiting period, so it starts on day one.
- 03 Build the flows Written, then tested against the awkward messages — the misspelt ones, the voice notes, the people who reply "?" to everything.
- 04 Connect it to the business Enquiries land in your admin with a name attached. Status updates fire from your own records rather than being typed by hand.
- 05 Watch it for a fortnight We read the transcripts and fix what the bot got wrong. This part is where the difference between useful and irritating gets decided.
What you receive
- Verified WhatsApp Business API number
- Conversation flows, written and approved by you
- Approved message templates for broadcasts
- Enquiries flowing into your admin panel
- A short guide for whoever answers the handovers
Why choose us for this
On the official API, not a grey workaround
Unofficial WhatsApp automation gets numbers banned, and the number is the asset. We only build on the API Meta actually supports.
It hands over instead of arguing
A bot that will not let someone reach a person is worse than no bot. Ours gives up early and says so.
We run this on our own enquiries
The routing described here is what handles messages to DigiBread. We are not selling something we have only read about.
Questions people ask
Will my personal number stop working?
No. The API needs its own number. Your personal one carries on as it is, which is usually what people want anyway.
Can it take payments?
It can send a payment link and confirm when it clears. We would not put card details inside a chat flow.
How long does Meta take to approve?
Usually a few days, occasionally a couple of weeks. It is the one part of the timeline we do not control, so we start it first.
What if it answers something wrong?
It escalates rather than guesses. Anything outside the flows goes to a person with the full thread attached.